F.A.Q.

Xpanders

Will the Xpander tips bend?

As with any thin, atraumatic-type instrument, the tips can bend if used improperly.  

How should I use the Xpanders?

Engage the sulcus and PDL at any of the 4 corners of the tooth.  Keep the instrument tip upright at a 30 degree angle with the long axis of the tooth.  Push and twist the instrument repeatedly until bucco-lingual movement is achieved.

What should I avoid?

Do not bend the Xpanders backward, like a shovel.  Do not approach the tooth from a direct sideways 90 degree angle, like you would using a straight, conventional elevator. These angles and motions will bend the tips.  

Are there any other suggestions and tips for using Xpanders?

Yes! Alternate between mesio-distal movement with the old-school straight elevator and bucco-lingual movement with Xpanders.  Alternating, using each instrument for 30 seconds or less, gives superior results.   

TempOff

The tips look sharp… Won’t they damage my temps?

No. Provisionals can still be used after removal. TempOff will only leave a small indentation on the temporary.

Why is TempOff better than hemostats?

TempOff will not slip off of the temporary like hemostats do.  

Why is TempOff better than rubber tipped instruments? 

Rubber tipped instruments must engage the temporary at the margin – near the gum line.  This is the weakest, thinnest part of the temporary and the most sensitive area of the tooth.  With TempOff, the higher incisal positioning allows for greater efficiency and less force onto the tooth.  Force is transferred to the temporary, not the tooth. 

Crown Gripps

Can the gripps be sterilized?

No. They are disposable. Each order comes with 60 grips. 

How do I remove my stuck permanent crowns? 

Use Crown Gripps only on stuck, non-cemented crowns.  Engage the crown all the way down to the gum line and squeeze very lightly to lock on mechanically under the crest of contour.  Gently rock the instrument back and forth to free up the crown. 

How do I install the green Crown Gripps?

Simply push one sleeve onto each beak.  Push the end slowly until you first feel the metal beak, then stop. The gripps should now be perfectly aligned with the beak tips.

Orders and Returns

How much is Shipping?

Shipping is free on all orders to the United States. Email [email protected] for all orders out of the United States. We also offer expedited shipping within the United States for $15.

How do I track my order and how long will it take?

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! Check your confirmation email sent from the original purchase. You should be able to see an update within 2 business days of shipment. 

Who should I to contact if I have any queries?

Please email us at anytime if you have questions! We are knowledgeable about our products – all made by dentists for dentists! You may email [email protected].

 

 

How Can I Return a Product?

If you don’t love your first package of ArtCraft Dental instruments, please let us know so that we can help you return or exchange your products within 60 days of receipt for a full refund. You may email [email protected] and we will arrange for the return.